Smart Utility Systems
Smart Customer Mobile (SCM®) is turn-key solution for electric, water and gas utilities to address the key challenges related to energy sustainability and water conservation. Smart Utility Systems’ SCM® platform is the first platform certified with SAP MCF and pre-integrated with SAP ERP systems. The cloud-based solution runs on SAP HANA to provide a 360 view of customer interactions while reducing operational cost of utilities and maximizing ROI on smart grid Investments.
•Real-time two-way communication for utility and customers
•Prebuilt integration with SAP CIS/MCF/HANA/WMS/OMS and other backend systems
•Advanced customer and operational reporting and analytics dashboard
•Pre-built functionality such as billing, usage comparison, outages, efficiency programs, smart home, electric vehicle, demand response, notifications and alerts etc.
•Rapid cloud deployment and competitive offerings with minimal cost
•End-to-end configurable modules
•Real-time AMI investment ROI
•Intelligent customer self-service and faster customer service outcomes
•Increased customer adoption and satisfaction
•Proactively enhance real-time customer insights