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Smart Utility Systems

Smart Customer Mobile (SCM®) is turn-key solution for electric, water and gas utilities to address the key challenges related to energy sustainability and water conservation. Smart Utility Systems’ SCM® platform is the first platform certified with SAP MCF and pre-integrated with SAP ERP systems. The cloud-based solution runs on SAP HANA to provide a 360 view of customer interactions while reducing operational cost of utilities and maximizing ROI on smart grid Investments. 

SOLUTION

•Real-time two-way communication for utility and customers

•Prebuilt integration with SAP CIS/MCF/HANA/WMS/OMS and other backend systems

•Advanced customer and operational reporting and analytics dashboard

•Pre-built functionality such as billing, usage comparison, outages, efficiency programs, smart home, electric vehicle, demand response, notifications and alerts etc.

•Rapid cloud deployment and competitive offerings with minimal cost

•End-to-end configurable modules

BENEFITS

•Real-time AMI investment ROI

•Intelligent customer self-service and faster customer service outcomes

•Increased customer adoption and satisfaction

•Proactively enhance real-time customer insights