Flutura Business Solutions Pvt. Ltd

Flutura’s Cerebra Voice of Customer is the only Advanced Contextual Text Mining product in the market that unlocks actionable insights from the vast ocean of customer feedback from internal and external data sources.

Solution

•Data Ingestion Engine integrates internal and external data streams in real-time

•Advanced contextual text mining algorithms to pin-point process roadblocks affecting customer experience

•Surface hidden feedback patterns and identify root causes

•Assess past patterns and current state to predict future issues

•Delivers a competitive advantage collectively driven by sales, marketing, customer support, and engineering

Benefits

•Increases customer lifetime value

•Streamlines processes to improve customer satisfaction and retention

•Optimizes customer retention programs

•Reduces customer churn

•Maximizes ROI on marketing efforts

•Actionable inputs to engineering for product enhancement